Johannesburg Emergency Numbers 2025: Your Quick Guide to Getting Help Fast

When an emergency hits in Johannesburg, every second counts. Knowing the right numbers to call and what to do can make all the difference. Whether it’s a medical crisis, a fire, or a serious accident, this guide gives you the up-to-date emergency contacts you need – plus simple tips to stay calm and keep yourself and others safe.

Also read: Stay Connected: Keep Your Internet On During Load Shedding in Joburg

The Essential Emergency Numbers You Should Know

• National Emergency Number (any phone): 112
  This number works from any cell phone in South Africa, even if your phone is locked or you have no airtime. Calls to 112 are routed to the nearest emergency service.

• General Emergency Services: 10111
  This is the main number for police, ambulance, fire, and metro police across Johannesburg and South Africa.

• Fire and Medical Emergencies: 10177
  Specifically for fire outbreaks and medical emergencies needing urgent response.

• City of Johannesburg Emergency Connect: 011 37 55 911
  A 24-hour line for all life-threatening situations, including ambulances, fire engines, and metro police.

• Netcare 911 Medical Rescue: 082 911
  A private emergency medical rescue service operating in Johannesburg.

• City of Johannesburg Customer Service: 0860 562 874
  For non-emergency issues related to city services like electricity, water, waste removal, and general enquiries.

• Crime Stop Hotline: 0860 010 111
  To report crime anonymously or provide information about ongoing investigations.

When Should You Call Emergency Services?

Reach out immediately if you or someone nearby experiences:

• Serious injuries or burns

• Poisoning or gas exposure

• Road accidents or drowning incidents

• Emergency childbirth

• Sudden medical conditions like heart attacks or asthma attacks

• Witnessing serious crimes such as armed robbery, hijacking, assault, or child abuse

• Fires, floods, explosions, or natural disasters

Image 1: Freepik

What to Do When You Call

Stay calm and follow these steps to ensure emergency teams get the info they need:

1. Dial the correct emergency number based on your situation.

2. Clearly state your name and contact details.

3. Explain what happened and the nature of the emergency.

4. Provide the exact location with nearby landmarks or corners.

5. Share how many people or vehicles are involved.

6. Stay on the line and answer any questions from the operator.

While Waiting for Help

• Do not move anyone who is seriously injured unless they are in immediate danger.

• Keep injured people warm and comfortable.

• Reassure children and others by speaking calmly.

• Clear the area to allow easy access for emergency responders.

• If safe, get help from others nearby to assist victims and maintain safety.

Important Tips

• Only call emergency numbers for genuine emergencies. False or prank calls waste vital resources and can lead to prosecution.

• Save these numbers in your phone and share them with family and friends.

• Keep a written list of emergency contacts in your home and workplace.

Emergencies are stressful, but being prepared with the right contacts and knowing what to do can save lives. Johannesburg’s emergency numbers in 2025 are simple to remember and easy to access – 112 from any cellphone, 10111 for general emergencies, and 011 37 55 911 for city services. Stay calm, give clear details, and help is on its way.

Stay Safe, Stay Informed

Bookmark this guide and share it with your loved ones. Being prepared in Johannesburg means knowing where to turn when every second matters.

Also read: Top 10 Emergency Essentials Every Johannesburg Home Needs in 2025

Follow Joburg ETC on Facebook, Twitter , TikTok and Instagram

For more News in Johannesburg, visit joburgetc.com

Source: City of Johannesburg, City of Johannesburg, City of Johannesburg

Featured Image: Vecteezy