Best of Johannesburg

How to Get a City of Johannesburg Refund in 2025: Full Guide

Published

4 months ago

May 21, 2025

Chiraag

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If you’ve closed your municipal account with a credit balance or made an overpayment, you may be entitled to a City of Johannesburg refund. This includes water, electricity, and property-related credits. Here’s a complete, accurate guide on how to apply in 2025.

Step 1: Log a Service Ticket

Before anything else, you need to log a service request:

Call: 0860 56 28 74 (0860-JOBURG)
Visit: Any City of Johannesburg Walk-In Centre

You’ll receive a reference number – don’t lose it. It’s essential for tracking your refund status.

Refunds will not be processed unless a valid reference number is issued and all required documentation is submitted.

Step 2: Gather Required Documents

Make sure you have all the necessary documents before submitting. Missing paperwork will delay or void your refund request.

General Documents:

Completed Finalisation of Services Account Form
Copy of your ID (or both IDs for joint accounts)
Letter of request stating the reason for the refund
Proof of payment after account finalisation, if applicable
Transfer letter from attorneys (if refund is related to a property sale)
Company refunds: Include a certificate of registration

Banking Details (for EFT refunds):

Choose one of the following:

Cancelled cheque
Bank statement
Bank letter confirming your account details

Note: If someone else is collecting the refund, include their ID and a signed authorisation letter from the account holder(s).

Step 3: Submit Your Application

All documents and the completed form must be handed in at any Customer Service Centre. Make sure everything is included and copies are clear.

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Image 1: maitree rimthong (Pexels)

Who Qualifies for a Refund?

A City of Johannesburg refund may be issued under these conditions:

A property transfer was finalised and a credit remains
A municipal account was closed and has a credit balance
A deposit was paid and the services were ended
An overpayment was made, with valid proof

Refunds apply to overpaid, closed, or inactive accounts with a credit balance.

Also read: Fix Prepaid Electricity Meter Errors in Johannesburg – 2025 Guide

Refund Timeline: What to Expect

Standard Refunds: Processed within 30 days, if all requirements are met
Joint Accounts: Up to 4 weeks; requires signed consent from both parties

Can I Transfer the Credit to Another Account?

Yes, credits can be transferred to another municipal account (in your name). Requirements: