News

Takealot’s New Click-and-Collect Spots Are Changing How South Africans Shop

Published

2 months ago

July 14, 2025

Chiraag

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No more waiting for delivery vans or dodging missed calls. Takealot’s growing partnership with Pick n Pay is quietly reshaping online shopping for everyday South Africans.

If you’ve ever had a parcel dropped while you were out or played the delivery-guessing game, you’re not alone. In a country where load shedding, unreliable intercoms, and security estates can complicate home deliveries, Takealot’s pickup point expansion might be one of the most practical moves of the year.

And it’s not just a nice-to-have; the numbers show it’s working.

What’s the big deal?

Takealot has confirmed it’s scaling up its nationwide network of pickup points inside Pick n Pay stores, with a goal of reaching 36 locations by the end of 2025. That’s up from 30 existing sites as of July.

Launched in 2023 as a pilot, the service allows customers to collect online orders directly from a dedicated kiosk while they’re doing their grocery run. It’s a small change, but one that’s saving people serious time and hassle.

Between February and May 2025, parcel collections at Pick n Pay doubled. That’s now more than 14 000 parcels a month, with over 45 000 South Africans using the option.

Why it’s working

In a city like Johannesburg, where security gates, apartment blocks, and power outages can delay a simple drop-off, the appeal is clear. Customers can now choose a participating Pick n Pay store during checkout, wait for a notification, and pick up their order when it suits them, within store hours.

The collection points are all located near customer service kiosks, making it easy to grab your package with your pap and peanut butter.

Social media’s reaction

On local forums and X (formerly Twitter), many have praised the move as “a game-changer” and “perfect for people who don’t want couriers at home.”

One Cape Town user posted,

“Collected my Takealot parcel from PnP while shopping. Took 30 seconds. Way better than chasing couriers!”

Another Joburg resident added,

“I don’t trust anyone with my complex gate. This works.”

While some rural customers are still waiting for nearby availability, urban shoppers are embracing the flexibility, especially those juggling work, kids, and power cuts.

A look at the bigger picture

This isn’t just about Takealot. It signals a shift in how South Africans think about e-commerce convenience. While “next-day delivery” used to be the gold standard, today’s shopper often wants control over timing, not just speed.

With six more pickup points rolling out before the end of 2025, Takealot is betting that click-and-collect will be a long-term part of the local shopping ecosystem and not just a pandemic-era trend.