A municipality’s billing dispute turned into a three-year power outage that crippled public service delivery in a KZN town. It sounds unbelievable, but it’s true: the...
For decades, South Africans have stood in long queues, waiting to renew IDs, apply for passports, or get simple documents—only to be told “the system is...
The South African Information Technology Agency (SITA), a state-owned entity meant to drive digital services in government, is increasingly being seen as a major roadblock to...