Time Running Out: Mango Customers Urged to Verify Unflown Tickets Before September 1

For many South Africans, Mango Airlines was once the affordable orange-liveried carrier that made domestic travel accessible. Now, as the airline goes through a liquidation and wind-down process, its final chapter is being written and passengers holding onto unused tickets or vouchers are being urged not to miss their last chance at some form of compensation.

Deadline for Verification

Mango has officially announced that all customers with unflown tickets or outstanding vouchers must verify them through the airline’s online Voucher Portal by September 1. Without verification, affected passengers will not be considered in the final dividend calculation linked to the liquidation process.

Those who successfully verify will be treated as creditors and stand to receive a portion of their ticket or voucher’s value, paid out as a dividend once the business rescue process concludes. It won’t amount to a full refund, but it does ensure that travellers are not left completely empty-handed.

A Difficult Goodbye for South African Flyers

The fall of Mango still stings for many locals. Launched in 2006 as SAA’s low-cost subsidiary, the airline quickly became a favourite for budget-conscious families, students, and holidaymakers. Its bright branding and competitive fares were part of countless journeys between Johannesburg, Cape Town, Durban, and beyond.

On social media, former passengers have expressed both nostalgia and frustration. Some are sharing stories of their first flights on Mango, while others voice disappointment at the long-winded rescue process and the uncertainty around payouts. For many, this final verification feels like the closing of a chapter in South African aviation history.

What Customers Should Do

Mango has made it clear: verification is the only way to secure a payout. Customers should log onto the official Mango Voucher Portal, enter their ticket or voucher details, and complete the process before the September 1 deadline.

Once verified, eligible passengers will be part of the creditor pool for dividend distribution. Failure to act, however, means losing out completely.

Looking Ahead

The end of Mango reflects the turbulent state of South Africa’s aviation sector, which has seen multiple carriers collapse or restructure in recent years. While new entrants have stepped in to fill the gap, Mango’s departure marks the loss of a once-iconic brand.

For those holding onto unflown tickets, this isn’t just about a payout it’s about closure. The deadline is near, and Mango’s message is simple: verify now, or risk being left behind.