Eskom schedules 11-hour power outage across Gauteng suburb

Residents and businesses across Clayville, Gauteng, are expected to be without electricity for 11 hours on Sunday, 15 November, as Eskom carries out planned maintenance on its distribution network.

The interruption is scheduled to run from 08:00 to 19:00, affecting the entire suburb rather than selected streets or individual sections.

The notice was issued by Eskom’s Gauteng Communication and Stakeholder Management team in its November 2026 Connect bulletin for the Gauteng Cluster, as highlighted by The South African.

The planned outage is separate from load shedding and forms part of scheduled work on the electricity network. Eskom says the maintenance is necessary to service its distribution power lines.

The utility has advised that the work is intended to address maintenance requirements on the network. By scheduling the interruption in advance, Eskom can carry out the work without relying on an unplanned outage.

However, the utility has cautioned that the maintenance may not proceed as scheduled if circumstances beyond its control arise. It has apologised for the inconvenience and thanked affected customers for their cooperation.

With electricity expected to be unavailable for most of the day, households and businesses are encouraged to make arrangements before the scheduled start time.

Eskom has advised customers to treat electrical appliances as live throughout the interruption, as supply may be restored without prior warning.

Residents should also avoid touching exposed wiring or attempting electrical repairs during the outage.

Practical preparations include:

• Charging cellphones, laptops and power banks ahead of the interruption.

• Keeping refrigerator and freezer doors closed to preserve food.

• Switching off sensitive electrical appliances to reduce the risk of damage from possible power surges when electricity returns.

• Preparing meals that do not require electric cooking.

• Making alternative arrangements for electric gates, alarm systems and medical equipment that rely on a continuous electricity supply.

Customers who require assistance can use the following Eskom service channels:

• MyEskom Customer App: Download the app for self-service assistance.

• WhatsApp: 08600 37566.

• USSD: Dial 12037566#.

• Online bill enquiries: Visit csonline.eskom.co.za from Monday to Friday, between 08:00 and 16:00.

• Supply-related enquiries: Contact Eskom’s 24-hour Contact Centre on 08600 37566.

Customers are advised to have their account or meter number available when contacting the utility.

Residents who remain without electricity after the scheduled restoration time of 19:00 should report the interruption through Eskom’s customer service channels.

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Source: The South African