SASSA deploys 143 contract workers across Gauteng to ease grant review backlog

The South African Social Security Agency (SASSA) has deployed 143 contract workers across Gauteng local offices this week to relieve pressure on service centres facing higher client volumes driven by ongoing social grant reviews and eLife Certification processes.

Why the extra staff were sent

SASSA said the new recruits will support frontline operations, including grant reviews, eLife Certification and general client services. The agency described the appointments as part of broader interventions to reduce long queues and improve beneficiary experience at local offices.

Agency statement on the appointments

“Their appointment is aimed at strengthening frontline service capacity, improving client flow, reducing waiting times and providing additional operational support to local offices,”

the agency said.

Operational steps to manage increased volumes

SASSA said local offices have experienced increased client volumes in recent months, largely driven by ongoing grant reviews and eLife Certification processes. To manage the workload, the agency has taken several measures:

• introducing a dedicated fourth payment day each month for beneficiaries whose grants are due for review;
• strengthening queue management systems;
• prioritising vulnerable groups such as older persons, people living with disabilities and pregnant women; and
• expanding public awareness campaigns and encouraging use of digital platforms for services such as eLife Certification and grant applications.

How the fourth payment day works

SASSA said the additional payment day is used for social grants due for review.

“Social grants due for a review are paid on the additional payment day, rather than during the normal three-day payment cycle, a direct signal for the beneficiary to visit a SASSA office for a review,”

the agency said.

Risks and enforcement

SASSA warned that beneficiaries who fail to comply with review requirements risk having their grants suspended. The agency said delays often occur because some beneficiaries do not respond to review notifications, while others fail to receive messages due to outdated contact information.

SASSA also condemned the illegal practice of reserving and selling queue positions outside local offices.

“The Agency also condemns the illegal practice of reserving and selling queue positions to beneficiaries, which exploits vulnerable members of the public and contributes to unnecessary congestion at local offices,”

the statement said. The agency said it is working with law enforcement authorities to ensure those involved are prosecuted.

Commitment to beneficiaries

The agency said it remains committed to improving operational efficiency and ensuring that eligible beneficiaries receive social assistance “with dignity and respect.”