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Absa to Investigate Faulty Renault Tribers Sold to Gauteng Couple

What began as a hopeful business venture for Tumisang and Manasa Qholosha has turned into a financial and emotional nightmare. The Gauteng couple, who purchased two brand-new Renault Tribers from Auto City Heidelberg in November 2024, allege that the cars were sold as new but turned out to be faulty and possibly pre-used.
Financed by Absa Vehicle and Asset Finance, the couple intended to use the vehicles to launch their transport business, providing e-hailing, school transportation, and airport shuttles. However, they were left with defective vehicles, mounting debt, and stalled business plans.
Faulty Vehicles Tarnish Dreams
The Qholoshas purchased a maroon and a white Renault Triber, but issues emerged almost immediately. The maroon car arrived with scratches, and the white car experienced brake problems within a day. Tumisang later learned that the maroon car had been used as a demo vehicle, clocking over 800km on the odometer.
“I was livid,” Tumisang said. “We were told we were buying brand-new cars, but the dealership never disclosed that one was a demo.”
The dealership manager allegedly justified the sale by claiming that any car with fewer than 1,000km and no registration on the national traffic information system (eNaTIS) qualifies as new. The manager reportedly offered a R6,000 refund for the maroon car, which Tumisang rejected, calling it “insulting.”
Financial Strain and Safety Concerns
The couple now faces over R500,000 in debt, paying R8,000 monthly for cars they describe as unfit for their purpose. “We are paying a price for new cars, yet they are faulty and unsafe,” Tumisang said.
The situation has also impacted their business operations. Drivers refuse to operate the vehicles due to brake noises, and the couple has had to find replacements, further straining their finances.
Absa and Renault Respond
After their plight gained attention through IOL, Absa stepped in, promising to investigate the matter. Charl Potgieter, Managing Executive at Absa Vehicle and Asset Finance, assured that the bank is engaging all parties involved to reach a resolution.
Renault has also reached out, indicating it will look into the complaints. Tumisang remains hopeful that the investigation will lead to a fair outcome.
Dealership Silent Amid Allegations
Despite repeated queries, Auto City Heidelberg has yet to respond to the allegations. This silence has left the couple feeling ignored and frustrated, further compounding their struggles.
This case highlights a broader issue in South Africa’s automotive industry: the need for transparency and accountability from dealerships. As the Qholoshas await the results of Absa’s investigation, their story serves as a cautionary tale for buyers to carefully inspect vehicles and ensure full disclosure from sellers.
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