The City of Ekurhuleni has reported positive results since the launch of its Siyakhokha WhatsApp business channel last month, with over 6,000 residents assisted through the city’s new WhatsApp line. The new service provides a direct and transparent interaction between the city and its residents, ensuring a fast and efficient response to public concerns.
City spokesperson Zweli Dlamini said the WhatsApp Business channel strategically provides meter management solutions and improves customer engagement while ensuring that all messages are encrypted for secure communication.
The app offers a single platform for resolving account-related issues, submitting meter readings, and making payments using MasterPass, providing a convenient experience for users.
Moloko Monyepao, the city’s chief information officer, said the new service enhances the city’s customer service offering, meeting the expectations of modern consumers.
While the city is pleased with the response to the app so far, it encourages more people to register and use the Siyakhokha WhatsApp business channel for real-time communication with the municipality.
To connect to the Siyakhokha WhatsApp business channel, residents can text ‘Hey Siyakhokha’ to +27 60 667 7177. With over 6,000 residents assisted through the city’s new WhatsApp line, the city aims to improve customer service by addressing public concerns promptly and efficiently.