Gauteng e-Panic Button declared safe after security breach

Gauteng residents have been reassured that the provincial e-Panic Button app remains safe to use after an attempted security breach raised concerns over information security, Joburg {Etc} reports.

The concern centres on an investigation that found sensitive information linked to the app was accessible through an unsecured database. The information reportedly included users’ personal details, crime reports, location data and images uploaded to the platform. GroundUp reported that it accessed the database without hacking into the system or bypassing a security measure.

The Gauteng Department of e-Government, however, said the incident involved an attempted security breach that was detected and addressed. It maintains that no citizens’ personal information was compromised.

Officials move to reassure Gauteng residents on e-Panic Button safety

MEC for e-Government Bonginkosi Dhlamini said technical teams had implemented corrective measures and that additional testing had been requested.

‘The security of our systems and the protection of residents’ personal information are non-negotiable,’ Dhlamini said.

The department continues to promote the app as an additional emergency channel, particularly for communities where access to conventional safety and emergency services can be difficult.

#sapsHQ [GAUTENG e-PANIC BUTTON: EMERGENCY ASSISTANCE AT YOUR FINGERTIPS]

The app provides a quick and convenient way to request emergency assistance when you need it most. With the Gauteng e-Panic Button, you can alert the relevant emergency services at the touch of a button.… pic.twitter.com/j8oDySXYen

SA Police Service 🇿🇦 (@SAPoliceService) September 17, 2026

According to the latest government figures, the platform has 288 307 active users, recorded 114 414 emergency call-outs and an average response time of 15 minutes 57 seconds. It has also recorded 59 394 reported crimes and 27 929 citizens assisted.